£3.00 ex VAT £3.60 inc VAT
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Mainland UK Delivery
|Delivery Option||Delivery Time||Tracked||Signed For||Cost|
|Standard Delivery (Orders under £45)||3 - 5 Working Days||Yes||No||£4.95 (+VAT)|
|Standard Delivery (Orders over £45)||3 - 5 Working Days||Yes||No||FREE|
|Trade Delivery (Orders under £120)||3 - 5 Working Days||Yes||No||£8.30 (+VAT)|
|Trade Delivery (Orders over £120)||3 - 5 Working Days||Yes||No||FREE|
|Pallet Lead & Steel||3 - 5 Working Days||Yes||Yes||£33.30 (+VAT)|
|Click & Collect||N/A||N/A||N/A||FREE|
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 12 noon on the same day. Any orders placed after that time will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Friday.
Collect in person
You are able to collect your order from our premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:
Unit 7 Forge Lane
All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01752 651330 or email@example.com. Please have your order number to hand when you contact us as it will allow us to find your order quickly.
If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.
Please Note: There is a 25% restocking and admin fee for any order returned to us, unless the item is faulty or damaged.
We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
Our return address is:
Unit 7 Forge Lane
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.
If any item you receive from us arrives damaged, please contact us as soon as possible on 01752 651330 or by email firstname.lastname@example.org. We will then advise you on the best course of action.
In most cases we will ask you to return the item to us for an exchange or refund. Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.
Please check your order before you sign for it from the courier. If the item is faulty or damaged in any way, please do not sign for it and the courier will return the item to us. We will then send a replacement item out as soon as possible.