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Mainland UK Delivery

Delivery OptionDelivery TimeTrackedSigned ForCost
Royal Mail 2nd Class* (Orders under £55 excluding VAT)3 - 5 Working DaysNoNo£3.59 (+VAT)
Standard (Tracked) Delivery (Orders under £55 excluding VAT)1 - 5 Working Days**YesNo£6.95 (+VAT)
Standard (Tracked) Delivery (Orders over £55 excluding VAT)1 - 5 Working Days**YesNoFREE
Trade (Tracked) Delivery (Orders under £120 excluding VAT)1 - 5 Working Days**YesNo£12.50 (+VAT)
Trade (Tracked) Delivery (Orders over £120 excluding VAT)1 - 5 Working Days**YesNoFREE
Pallet Lead & Steel1 - 5 Working Days**YesYes£50.00 (+VAT)
Click & CollectN/AN/AN/AFREE
Direct Delivery Charges***1 - 5 Working DaysYesNoVARIOUS

*Only available on selected products.
** On most occasions, we will attempt to dispatch items available from stock for next day delivery if ordered before 2:00pm. If you have any queries on delivery times please contact our sales team.


Direct Delivery Charges

***Some products may be shipped direct from our suppliers and incur a 'Direct Delivery Charge' which you will be made aware of at checkout.


Large Item Surcharges

Products over 1.2m incur a delivery length surcharge of £15 to registered business addresses. If your address is deemed residential then we reserve the right to provide a new quote for delivery which may cause delays with your order. Customers are free to cancel the order at this point, if the new charges are not suitable. This surcharge also applies to orders over the free delivery thresholds. This surcharge does not apply to direct delivery products.


International Deliveries

For international deliveries please call +44 1752 651330 or email sales@sdhardware.co.uk for more details.


How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

How quickly will my order arrive?

Our aim is to dispatch most orders placed before 2:00pm on the same day.* Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. In addition we will inform you at checkout if delivery may take a little longer due to high demand.

*subject to stock availability

What days will my order be delivered on?

Our couriers deliver between 07.00 and 18.00 Monday to Friday

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 01752 651330 or email us at sales@sdhardware.co.uk.

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

Collect in person

If you have selected collection for the delivery method, we will let you know when your order is ready to collect.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us within 5 working days on 01752 651330 or by email at sales@sdhardware.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

Unfortunately we cannot refund your postage costs when you return an item to us, unless it is faulty or damaged.

Please do not return a damaged order to us without contacting us first.

Sorry, this item is currently out of stock.
We currently hold [remaining-stock] units of this item in stock. The remainder will be put on back order.
You cannot order more of this item than we currently hold in stock.
You must order at least [min-order-qty] of this product.
Please contact sales on 01752 651330
You must order at least [min-order-qty] of this product. We currently hold [remaining-stock] in stock. The remainder will be put on back order.

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