FREE UK DELIVERY
On orders over £55 (Trade £120)
|Delivery Option||Delivery Time||Tracked||Signed For||Cost|
|Royal Mail 2nd Class* (Orders under £55 excluding VAT)||3 - 5 Working Days||No||No||£3.00 (+VAT)|
|Standard (Tracked) Delivery (Orders under £55 excluding VAT)||1 - 5 Working Days||Yes||No||£7.50 (+VAT)|
|Standard (Tracked) Delivery (Orders over £55 excluding VAT)||1 - 5 Working Days||Yes||No||FREE|
|Trade (Tracked) Delivery (Orders under £120 excluding VAT)||1 - 5 Working Days||Yes||No||£10.00 (+VAT)|
|Trade (Tracked) Delivery (Orders over £120 excluding VAT)||1 - 5 Working Days||Yes||No||FREE|
|Pallet Lead & Steel||1 - 5 Working Days||Yes||Yes||£50.00 (+VAT)|
|Click & Collect||N/A||N/A||N/A||FREE|
|Direct Delivery Charges**||1 - 5 Working Days||Yes||No||VARIOUS|
*Only available on selected products.
**Some products may be shipped direct from our suppliers and incur a 'Direct Delivery Charge' which you will be made aware of at checkout.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 12 noon on the same day. Any orders placed after that time will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. In addition we will inform you at checkout if delivery may take a little longer due to high demand.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Friday.
Will I need to sign for my order?
Depending on the size of your parcel and the courier we use, there may be a requirement to sign for your delivery.
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 01752 651330 or email us at email@example.com.
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
Collect in person
If you have selected collection for the delivery method, we will let you know when your order is ready to collect.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 01752 651330 or by email at firstname.lastname@example.org. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
Unfortunately we cannot refund your postage costs when you return an item to us, unless it is faulty or damaged.
Please do not return a damaged order to us without contacting us first.