Sash Heritage Dual Screw with Key - 70mm - Satin Nickel

This Sash Heritage 70mm Dual Screw complete with Key is part of our Sash Window Restrictor range.

Available finishes: Antique Brass, Antique Nickel, Black, Bronze, Polished Chrome, Polished Brass, Satin Chrome, Satin Nickel.

Fitting Instructions:
It is usual to fit two of these locks on sliding sash windows unless they are small. With the window in the closed position, mark the position of each lock on the horizontal rail of the inner sash. Then mark the half-way point between the top and bottom of this rail at these positions. Before drilling, double check that the hole will not catch and crack the edge of the glass. If needs be, oset the lock slightly to clear the glass.

Using a drill bit of the recommended diameter, drill into the inner sash and on into the horizontal rail of the outer sash. The depth of the hole in the outer sash will be detailed with the lock, but this will usually be around 18mm. In order to avoid over drilling, use a depth gauge mounted on the drill and set to the required overall depth. If you don't have one of these, simply wrap a small piece of tape around the drill bit at the right depth and stop when the tape reaches the surface. Open the sashes and clean out all the residual sawdust. A vacuum cleaner does an excellent job of clearing this.

Insert the barrel for the inner sash into the hole and tap it home so that it is ush with the surface. Use a small block of wood on it so as to prevent damage from the hammer. Some windows - particularly older ones with thinner glass can be quite fragile. For these, you can push the barrel into the sash by holding a clamp around the two and tightening it till the barrel sits ush. Repeat the process with the outer shorter barrel.

Close the window sashes and insert the bolt into the barrels and use the key provided to secure it. Depending upon the lock and the window sizes, it may be necessary to shorten the bolt. This can easily be done by holding the bolt in a bench vice and trimming with a hacksaw

*Only available on selected products.

**Some products may be shipped direct from our suppliers and incur a 'Direct Delivery Charge' which you will be made aware of at checkout.

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How quickly will my order arrive?

Our aim is to dispatch all orders placed before 12 noon on the same day.* Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. In addition we will inform you at checkout if delivery may take a little longer due to high demand.

*subject to stock availability

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

What days will my order be delivered on?

Our couriers deliver between 07.00 and 18.00 Monday to Friday.

Will I need to sign for my order?

Depending on the size of your parcel and the courier we use, there may be a requirement to sign for your delivery.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 01752 651330 or email us at sales@sdhardware.co.uk.

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

Collect in person

If you have selected collection for the delivery method, we will let you know when your order is ready to collect.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us within 5 working days on 01752 651330 or by email at sales@sdhardware.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

Unfortunately we cannot refund your postage costs when you return an item to us, unless it is faulty or damaged.

Please do not return a damaged order to us without contacting us first.

All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01752 651330 or sales@sdharware.co.uk. Please have your order number to hand when you contact us as it will allow us to find your order quickly.

If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged. We may at our sole discretion agree to take back the Returned Goods, provided that you arrange for such Returned Goods to be delivered to our premises as detailed at clause 6(a) and at your cost, and provided further that you pay for all costs and charges and fees incurred by us in re-stocking the Returned Goods.

Please Note: We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.

Our return address is:

Returns
SD Hardware
Unit 7 Forge Lane
Enterprise Park
Saltash
Cornwall
PL12 6LX

Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

Faulty, Damaged & Missing Goods

If any item you receive from us arrives damaged or you are missing an item, please contact us within 5 working days on 01752 651330 or by email sales@sdhardware.co.uk. We will then advise you on the best course of action.

In most cases we will ask you to return the item to us for an exchange or refund. Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.

Please check your order before you sign for it from the courier. If the item is faulty or damaged in any way, please do not sign for it and the courier will return the item to us. We will then send a replacement item out as soon as possible.